• Small clutch bag approximately the size of a hand, with or without a handle or
strap.
This can be carried separately or within a plastic bag. An exception will be made
for medically necessary items after proper inspection at a gate designated for
this purpose.
PROHIBITED ITEMS INCLUDE, BUT ARE NOT LIMITED TO: all purses, bags
or containers larger than a small clutch bag, coolers, briefcases, backpacks,
fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.
ADDITIONAL INFORMATION
• All guests are subject to mandated search
• The stadium will not be responsible for items left at any of the entry gates
• All belongings are subject to search
• Inebriated and unmanageable guests will not be admitted entry into the
stadium
• Guests, including children, must have valid tickets with them at all times and
show it upon request
• No ticket resale on Hard Rock Stadium property
• The guests should return any restricted articles to his/her vehicle. Hard Rock
Stadium will not be responsible for any items left at or near a stadium entrance.
GUEST EXPERIENCE
• Guest Experience booths on game days are located in Sections 115, 215, 315,
143, 243, 343. Concierge also located at 218, 246, M18, and M46. You may also
reach the Guest Experience HQ’s at the sections listed or call Command Post at
(305) 943-6600 and on non-event days you may call Hard Rock Stadium at (305)
943-8000.
• Lost and found: If you should misplace an item at Hard Rock Stadium, we
are here to assist you with our Lost and Found department located at Guest
Experience HQ booths on game-days in 115, 143, 215, 243, 315, 343. Lost and
found items will be held for 30 days after the event. Any unclaimed items after
30 days will be disposed of or donated to a charitable organization. On non-
event days, call the stadium at (305) 943-8000.
• Fan Text Line: Fans are encouraged to report unruly fan behavior by texting
Command Post. Text the word “FAN” then the message that includes a
description of the issue and the location to 69050
SERVICES FOR GUESTS WITH DISABILITIES
• Seating for guests with disabilities is available and can be purchased by calling
the Orange Bowl Ticket Office at (305) 341-4701
• Please direct all questions regarding disability access to Club Level/ADA
services to the Orange Bowl Ticket Office at (305) 341-4701.
• All seats are sold on a first-come, first-serve basis.
• Wheelchairs are available for transporting guests to their seating locations.
Guests may ask upon stadium entry for wheelchair assistance. Guests must
supply their own wheelchair if they plan to sit in a wheelchair space during an
event. Wheelchairs are not reserved in advance.
• General Wheelchair accessible seating is in sections: 101. 104, 107, 117, 118, 119,
129, 132, 135, 142, 143, 144, 148, 149, 150, 228,236, 245, 248, 247, 251, 341, 311,
312, 321, 322, 325, 326, 327, 330, 338, 339, 340, 343, 344, 345, 348, 349, 350, 353,
354, 355.
• Suites can also provide accessible seating/luxury wheelchair accessible
seating is located at sections 203A, 208A, 208B, 212B, 223A, 226A, 227A, 251A,
251B, Living Room Boxes, West Field Club Box 6, and East Field Club Box 6.
• Gate Entry and Elevators: Public elevators are available in Hard Rock Stadium.
There are four elevators located at the North, South East, and West Sides of the
stadium for guests with Disabilities.
• Private family restrooms are equipped with wheelchair accessible stalls and
located throughout the stadium. These locations are at sections: 114, 122, 138,
153, 214, 223, 238, 253, 314, 323, 337, & 351.
• Service animals are permitted at all stadium events
KEY LOCATIONS
• ATM Locations: South Plaza Team Store, Hyundai Club, 110, 114, 122, 125, 138,
142, 150, 154, 203, 217, 230, 245, 247, 304, 309, 313, 324, 329, 336, 340, 351.
• ATM Located at Capital One Orange Bowl Fan Fest presented by the Capital One
Venture Card
• First Aid: 104, 218, and 348.
• Smoking Sections: Smoking in the seating bowl, concourses or other non-
designated areas in prohibited. Smoking is permitted at the designated areas
on the helix ramps on the 100, 200, and 300 levels. This policy also applies
to smokeless, electronic (e-cigarettes). Vaping with any alternative smoking
product is strictly prohibited inside the building.
• Team Store Locations
- Ground Level – South Plaza, 72 Club
- 100 Level – Sections 128, 155, 141
- 200 Level – Sections 206 & 234
- 300 Level – Sections 318 & 346
• Will Call: Will call windows are located at the southwest box office on game
days. Media/Press “will call” is located at the southwest box office.
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